Terms of Service

By accessing or using Zcope ("Platform," "Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. We may update these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms.

Zcope is a multi-tenant software-as-a-service platform that provides tools for creators to build and distribute scorecards (lead magnet assessments), email newsletters, digital products, and automated email sequences. Zcope acts as a technology service provider and hosting platform — we provide the tools and infrastructure, but creators are solely responsible for the content they create, publish, and distribute through the Platform.

As used in these Terms, "creator," "you," and "Publisher" refer interchangeably to the individual or entity that registers a Brand account.

Zcope is solely a software-as-a-service provider and a payment facilitator. Nothing in these Terms, and nothing about the Platform's tools, integrations, or payment-processing features, creates an agency, partnership, joint venture, franchise, or employment relationship between Zcope and any creator. Creators operate their own independent business; creators are not Zcope's agents, partners, joint venturers, or employees, and Zcope is not the creator's agent, partner, joint venturer, or employer. Each party is solely responsible for its own obligations, representations, and liabilities to third parties, including buyers and audience members.

ZCOPE PROVIDES SOFTWARE ONLY. ZCOPE DOES NOT PROVIDE MEDICAL, MENTAL-HEALTH, LEGAL, FINANCIAL, OR PSYCHOLOGICAL ADVICE OF ANY KIND, AND NOTHING ON THE PLATFORM — INCLUDING ANY ASSESSMENT, SCORECARD, QUIZ RESULT, OR CONTENT CREATED BY A CREATOR — CONSTITUTES SUCH ADVICE.

Assessments, scorecards, newsletters, digital products, and all other content available through the Platform are created and published by creators, not by Zcope. Any diagnosis, recommendation, claim, or guarantee contained in that content is the creator's alone. If you are seeking medical, mental-health, legal, or financial advice, consult a licensed professional in your jurisdiction — do not rely on Platform content as a substitute for that advice.

To use the Platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By registering, you represent that you meet this requirement.

Each account holder may create one or more brands ("Brands"). All content, subscriber data, and digital assets belong to the Brand and are subject to these Terms.

The Platform's audience-facing features (including community discussions, public scorecards, and assessments) are intended for users aged 13 or older, or 16 or older where required by applicable EU/EEA law. The Platform is not directed at children under 13.

Paid subscriptions; 14-day trial; money-back guarantee. Paid plans are billed at the start of each billing period, beginning at purchase, and renew automatically until canceled. For the first 14 days of a new paid subscription, your account operates under published trial limits (available on our pricing page); your plan's full limits unlock automatically when the trial period ends. If you cancel during the trial period, cancellation takes effect immediately and we will refund your initial subscription charge in full. You may instead expressly consent — at checkout or during the trial — to the immediate full performance of the service; by doing so you unlock your plan's full limits immediately and acknowledge that you thereby lose your right of withdrawal and any trial-period money-back guarantee. Your express consent is recorded at the time you give it. After the trial period (or after such consent), cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except as required by law.

Plan limits; over-limit grace; suspension of over-limit surfaces. Your package includes Metered Limits that you choose and pay for — currently your subscriber count and your monthly email volume — and these are shown to you at purchase. Certain other features are provided without a fixed number, on the reasonable-use basis described under "Reasonable use of non-metered features" below. This paragraph governs Metered Limits. If your account exceeds its Metered Limits (for example following a downgrade or cancellation of a paid plan), we will notify you and provide a grace period (currently 7 days) to bring your account within its limits or upgrade. If the excess is not resolved when the grace period ends, we may take over-limit public surfaces offline, replacing them with a neutral unavailability notice as described in Section 13; restored content returns when your account is back within its limits. Audience sign-ups received while your account is over its limits may be accepted and held, and are not serviced until your account has capacity for them. Notices under this section are transactional service communications (Section 10).

Reasonable use of non-metered features. Features other than your Metered Limits are provided without a fixed numeric limit — including assessment responses, AI generations, products, lists, tags, community spaces, and automated community moderation ("Non-Metered Features"). Non-Metered Features are offered on a reasonable-use basis. "Reasonable use" means use consistent with normal use by comparable Creators and that is not: (a) materially and persistently disproportionate to such use; (b) automated, scripted, bulk, or resale use, or use not arising from your own genuine audience; or (c) use that threatens the security, integrity, availability, or cost of the Platform or other customers' use of it. See also our Acceptable Use Policy, which governs your conduct on the Platform.

We may set internal thresholds to identify use that is not reasonable use. We do not publish a specific figure for each Non-Metered Feature; the reasonable-use standard above governs. If you are approaching or have exceeded an applicable threshold, we will tell you the figure on request.

If your use exceeds reasonable use. Except where your use is abusive or threatens security, stability, or cost — which we may act on promptly, including by restricting the relevant feature — we will first contact you, explain the concern, and give you a reasonable opportunity to bring your use within range or to discuss your needs before taking any automated enforcement action against a Non-Metered Feature. We will act in good faith and proportionately, and will not use this section to force a plan change absent a genuine reasonable-use concern.

Introducing a published limit later. We may in the future give a Non-Metered Feature a published numeric limit, or otherwise introduce or reduce a usage limit. Where such a change would materially and adversely affect your existing use, we will: (a) give at least 30 days' advance notice; (b) apply it only prospectively, no earlier than the start of your next billing period after the notice period ends; and (c) allow you, if you do not accept it, to cancel before it takes effect without penalty. If you have prepaid for a period extending beyond the effective date, you may cancel and receive a pro-rata refund of the unused prepaid period. Continuing to use the Platform after the change takes effect means you accept it.

Trial and money-back guarantee. Nothing in this section limits your rights under the trial and money-back guarantee described above, and we will not enforce a reasonable-use threshold in a way that prejudices a refund right you hold during the trial or guarantee window.

As a creator using the Platform, you are solely responsible for:

• All content you create, upload, publish, or distribute through the Platform, including AI-assisted content
• Ensuring your content complies with all applicable laws in the jurisdictions where your audience resides
• Complying with our Acceptable Use Policy
• Providing accurate representations about your products, services, and qualifications
• Obtaining necessary rights and licenses for all content, including images, text, and media
• Maintaining proper disclaimers where required (health, financial, legal content)
• Honoring refund policies and consumer protection obligations for digital products you sell
• Not directing content, assessments, or communities at children under the age of 13, and complying with applicable child-protection and privacy laws (e.g., COPPA, GDPR-K) if your audience nonetheless includes minors

You must not use the Platform to create, host, or distribute content that violates our Acceptable Use Policy. This includes, but is not limited to:

• Child sexual abuse material (CSAM) — we are required by law to report to NCMEC
• Terrorism or violent extremism content
• Non-consensual intimate imagery
• Hate speech or content inciting violence against protected groups
• Fraudulent or deceptive schemes
• Content that infringes copyright or intellectual property rights

All content uploaded to the Platform, including images, is subject to automated content screening. Images that violate our Acceptable Use Policy may be automatically removed, and your account may be subject to enforcement actions as described in our AUP.

Violations may result in content removal, account restriction, suspension, or termination as described in our enforcement framework.

The Platform provides AI-assisted features including voice profiling, copy generation, and content suggestions. By using these features, you acknowledge that:

• AI-generated content is provided as suggestions only — you must review, edit, and approve all AI output before publication
• You are solely responsible for all content you publish, regardless of whether it was AI-assisted
• AI outputs may be inaccurate, biased, or inappropriate — it is your responsibility to verify accuracy
• Content may be processed by AI systems for safety screening purposes (see our Privacy Policy)
• You must not use AI features to generate prohibited content as defined in our Acceptable Use Policy
• All AI-generated content is provided "AS IS" — Zcope makes no warranty as to its accuracy, appropriateness, or legality
• You are solely responsible for reviewing, editing, and verifying the accuracy and legality of all AI-generated content before publishing or sending it to your audience or buyers
• AI systems can produce errors, including fabricated or false statements sometimes called "hallucinations" — such as false factual claims, false statistics, or improper guarantees (e.g., income or results guarantees) — and you must not publish or send AI-generated content without independently verifying it
• You represent and warrant that you own, or hold the necessary rights or licenses for, any text, URLs, files, or data you submit as source material or prompts to the AI features. You must not submit third-party copyrighted material, or attempt to clone a third party's likeness, voice, or proprietary trade dress, without their express permission

AI usage credits ("AI Credits") available on the Platform take two forms:

• Monthly plan credits are a subscription allotment included with your plan. They reset at the start of each billing cycle and do not carry over — unused credits from a prior cycle are forfeited when the new cycle begins (use-it-or-lose-it within the cycle).
• Promotional or bonus credits are granted at Zcope's sole discretion (for example, as a welcome bonus or a limited-time promotion) and expire according to the terms stated at the time they are granted.

Neither monthly plan credits nor promotional/bonus credits are purchased stored value, a gift card, a gift certificate, or a stored-value instrument under any applicable state or federal law, and neither has cash value or is redeemable for cash. AI Credits may not be sold, transferred, or assigned to any other account or person.

This section describes the Platform's current credit model, in each case subject to applicable local law; where a mandatory local law grants additional rights regarding unused credits or balances that cannot be waived by agreement, that law controls to the extent of the conflict.

When you send emails through the Platform, you agree to:

• Only add, import, or upload contacts who have given you direct, express permission to receive email from you — you are solely responsible for obtaining and retaining proof of that permission
• Only send to recipients who have opted in to receive your communications
• Not use, import, or upload purchased, rented, or scraped email lists
• Include accurate sender information in all emails
• Honor unsubscribe requests promptly — the Platform processes these automatically
• Not send deceptive or misleading emails

Adding, importing, or manually entering any contact without that person's express permission is a serious violation of these Terms and our Acceptable Use Policy. We reserve the right to suspend or terminate your account for such violations immediately, without prior notice and without refund.

The Platform automatically includes unsubscribe links, compliance headers, and sender identification in all commercial emails to ensure CAN-SPAM compliance.

Sender Address. Publisher agrees to provide and maintain a valid, current physical postal address to be included in all commercial emails sent via the Services. Publisher assumes sole responsibility for the accuracy of this address. Providing a false, misleading, or non-compliant address constitutes a material breach of these Terms and may result in immediate account termination.

Scheduled & Queued Communications. Scheduled or queued emails and other communications are dispatched on a commercially reasonable efforts basis. Zcope does not guarantee that any email or other communication will be sent or delivered at any particular time, or at all. If a scheduled send fails, the failure will be surfaced in your dashboard; re-sending or rescheduling is at your initiative — Zcope has no independent obligation to retry a failed send on your behalf.

Service communications. Account, billing, legal, and service notices are transactional communications and cannot be opted out of, regardless of your marketing email preferences.

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). Our copyright policy includes:

• Repeat Infringer Policy: Accounts with three or more valid copyright strikes will be terminated
• Takedown Notices: Copyright holders may submit DMCA takedown notices to our designated agent. To be effective, a takedown notice must include:
  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. Identification of the copyrighted work claimed to have been infringed, and identification of the material claimed to be infringing, including the specific URL or location of that material on the Platform;
  3. Contact information for the complaining party, including address, telephone number, and email address;
  4. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  5. A statement, made under penalty of perjury, that the information in the notice is accurate and that the complaining party is authorized to act on behalf of the copyright owner.
• Counter-Notices: Affected creators may submit counter-notices if they believe content was removed in error

Designated Agent for Copyright Notices. Notices of claimed copyright infringement should be sent to our designated agent, as registered with the U.S. Copyright Office:

Stefan Heinz, Designated Agent 2morrow.ai, LLC 2730 S Wadsworth Blvd, Ste B #1013 Denver, CO 80227, United States Phone: 303-656-9228 Email: dagent@2morrow.ai U.S. Copyright Office Registration No. DMCA-1075977

By uploading content, you represent and warrant that you own or have the necessary rights and licenses for all content.

Zcope respects trademark rights. Unlike copyright claims under our DMCA policy (Section 11), trademark disputes are not subject to a statutory notice-and-counter-notice process. If Zcope receives a credible trademark-infringement notice — for example, a claim that a Brand's subdomain, custom domain, or content is being used to impersonate or create confusion with a trademark holder — Zcope may, in its sole discretion and without following the counter-notice procedures available under our DMCA policy:

• Unbind or disable a custom domain connected to the affected Brand;
• Reclaim or disable a Zcope subdomain ({brand}.zcope.app); and/or
• Suspend or terminate the affected account.

Trademark-infringement notices should be sent to legal@zcope.app and should identify the trademark, any registration, and the specific Platform content or domain at issue. An affected creator may respond to a trademark notice by contacting the same address, but such a response does not automatically restore access pending Zcope's review.

We enforce our policies through a graduated system:

• Notice: Informational notification about a potential concern
• Warning: Formal warning with a record of the violation
• Restriction: Content may be hidden and publishing may be temporarily disabled
• Suspension: Account access restricted and public pages taken offline
• Termination: Account permanently disabled (data retained per legal obligations)

Where we suspend, restrict, terminate, or otherwise unpublish any of your public pages or content under these Terms (including for exceeding plan limits after any applicable grace period), we may replace the affected public surfaces with a neutral unavailability notice (for example, "This page is no longer available."). We will not publish statements about your account's status on your public pages.

Tier 1 violations (CSAM, terrorism, non-consensual intimate imagery) result in immediate termination and, where legally required, reporting to law enforcement.

Valid legal process only. Zcope discloses confidential account or user information in response to legal process only when the request is facially valid and conforms to applicable law — e.g., a subpoena, court order, or search warrant properly issued and served. Zcope verifies the authenticity and legal sufficiency of requests before responding; informal requests (phone calls, emails claiming law-enforcement affiliation) are not honored without valid process. Where legally permitted, Zcope will notify the affected account holder of the request.

Protective measures. If an account, its content, or its business becomes the subject of legal process, a governmental investigation, or credible allegations of unlawful conduct, Zcope may take any protective measures it reasonably deems appropriate, calibrated to the severity and clarity of the matter — including pausing outgoing email, pausing audience collection, delisting or unpublishing products, restricting features, suspending the account, or terminating it. These measures are in Zcope's sole discretion and may be taken before any legal finding; equally, being subject to legal process does not by itself terminate an account — absent cause for immediate action, the account remains in service while the matter proceeds. The graduated-enforcement commitments in the Enforcement section apply to policy violations; this section is an independent basis for action.

Cost recovery. Where the law provides for it, Zcope will first seek reimbursement of compliance costs from the party issuing the legal process (for example, reimbursement from governmental entities under 18 U.S.C. §2706, or court-ordered cost-shifting for significant expense under Fed. R. Civ. P. 45 and state equivalents). To the extent such costs are not recovered from the requester, the account holder whose account, conduct, or business gave rise to the legal process agrees to reimburse Zcope for its reasonable costs of responding — including attorneys' fees and employee, engineering, and contractor time at Zcope's then-current standard rates, plus actual third-party charges. Such amounts are invoiced with commercially standard payment terms (e.g., net 30, payable by ACH or wire); for requests expected to require significant platform resources, Zcope may require a reasonable upfront deposit before commencing extraction.

Nonpayment. Failure to pay any undisputed invoice or required deposit issued under these Terms — including legal-process reimbursement invoices and deposits — is a material breach and grounds for suspension of the Services until the invoice or deposit is settled.

You agree to indemnify, defend, and hold harmless Zcope, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your content; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party rights, including intellectual property or privacy rights.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZCOPE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO ZCOPE IN THE 12 MONTHS PRECEDING THE CLAIM.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ZCOPE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Zcope will not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: infrastructure or utility failures; attacks on, or outages of, third-party providers (including hosting, email delivery, payment processing, or AI processing providers); acts of God; natural disasters; war, terrorism, or civil unrest; labor disputes or strikes; and actions or restrictions imposed by any government authority. Performance will resume as soon as reasonably practicable once the force majeure event ends.

The Services depend on third-party providers for critical functions, including email delivery, payment processing, hosting/infrastructure, and AI processing. Zcope does not control these third-party providers, and outages, errors, or failures of any third-party provider are outside Zcope's control. Any such outage, error, or failure is subject to the same warranty disclaimers (Section 17) and limitations of liability (Section 16) that apply to the Services generally.

Data processing. To the extent Zcope processes personal data subject to the GDPR on your behalf, the terms of our Data Processing Addendum apply and are incorporated herein by reference.

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, seated and conducted in Denver, Colorado, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You may terminate your account at any time by contacting us. We may terminate or suspend your account at any time for violation of these Terms or our Acceptable Use Policy.

Where you violate these Terms or our Acceptable Use Policy — including by adding, importing, or uploading contacts without their permission — we may suspend or terminate your account immediately and without prior notice, and any prepaid or unused fees are non-refundable in the case of termination for cause.

Upon termination, your right to use the Platform ceases immediately. We may retain certain data as required by law or for legitimate business purposes (e.g., compliance records, audit trails).

Post-termination retention and deletion. Following termination of your account (including cancellation of a paid plan where your account remains over the free plan's limits beyond the applicable grace period), we retain your account data for 60 days, during which you may export your data using the Platform's export tools. We reserve the right to permanently delete your account and all associated data, and to take all associated public surfaces fully offline, at any time after that 60-day period. Records we are required to keep by law, and compliance records described elsewhere in these Terms and in our Data Processing Addendum (e.g., suppression logs), survive deletion.

Zcope is operated by 2morrow.ai, LLC, a Colorado limited liability company.

For questions about these Terms, contact us at:

Email: legal@zcope.app

2morrow.ai, LLC · 2730 S Wadsworth Blvd Ste B #1013, Denver, CO 80227, United States